Aesik LLC
Refund & Cancellation Policy
Effective September 30, 2026
Services rather than physical products
Aesik LLC primarily provides customized professional services and software-related services rather than physical products, so there are generally no physical-product returns.
Cancelling work
Contact us to request cancellation of work that has not yet been performed. Cancellation is subject to the applicable proposal, statement of work, order form, or other customer agreement. Services already performed and approved non-cancellable expenses remain payable unless otherwise agreed.
Completed services
Payments for completed custom development or professional services are generally non-refundable once the services have been performed, except for billing errors, duplicate payments, or where otherwise required by an applicable agreement or law.
Software licenses
Refund and cancellation rights for software licenses are governed by the applicable license agreement or order form. Please contact us if you need help identifying the terms that apply to your license.
Duplicate or erroneous payments
Report duplicate or erroneous payments to christian@aesik.com. Include your invoice number, payment date, amount, and a description of the issue. Do not email full card numbers or bank credentials. When a refund is approved, it will normally be returned to the original payment method. The time for a refund to appear depends on the payment provider and your financial institution.
Requests and billing disputes
Contact Aesik LLC directly at christian@aesik.com or the business telephone number below for billing disputes or refund and cancellation requests. We will review the request and relevant agreement, clarify any information needed, and communicate the outcome with you.
Contact: christian@aesik.com · (443) 537-9975